Thank you for shopping with prixon.xyz. We strive to provide you with high-quality products and a smooth shopping experience. This Return Policy outlines our procedures and guidelines for returning products purchased from our website. Please read through this document carefully to ensure a hassle-free return process.

1. General Return Guidelines

At prixon.xyz, we understand that sometimes a product may not meet your expectations. If you are not fully satisfied with your purchase, you can return it within 30 days of receiving your order. To be eligible for a return, the item must meet the following criteria:

  • The product is unused and in the same condition as when it was received.
  • The product is in its original packaging, including all tags, labels, and accessories.
  • You must have proof of purchase, such as an order number, invoice, or receipt.

Please note that certain items may not be eligible for return due to hygiene, safety, or other restrictions. These items will be clearly indicated on the product page.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer service team at [customer support email] or use the contact form on our website. Please provide the following information:
    • Order number
    • Product name and description
    • Reason for the return
  2. Return Authorization: Once we receive your return request, our customer service team will review it and, if approved, provide you with a Return Authorization (RA) number and instructions on how to return the product.
  3. Packaging the Product: Carefully pack the product in its original packaging. If the original packaging is damaged or missing, please use a similar size box to protect the item during shipping. Include a copy of your order confirmation or proof of purchase.
  4. Shipping the Product Back: Ship the product back to us at the address provided by our customer service team. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
  5. Processing the Return: Once we receive the returned item, our team will inspect the product to ensure it meets the return criteria. If approved, a full refund or store credit will be processed.

3. Refunds and Store Credits

After we receive and inspect the returned item, we will issue a refund to your original payment method, or a store credit if preferred. Please note the following:

  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • Store Credits will be issued immediately upon approval of your return. Store credits can be used for future purchases on prixon.xyz.

Please be aware that the original shipping charges are non-refundable, except in cases where the return is due to a defective or incorrect item being shipped.

4. Defective or Damaged Items

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. Please follow these steps for a hassle-free return:

  1. Contact Customer Service: Notify us immediately by email or phone, providing details of the defect or damage. Attach photos of the defective or damaged product along with your order number.
  2. Return Authorization: Our customer service team will verify the issue and issue a Return Authorization number. We will cover the cost of return shipping for defective or damaged products.
  3. Refund or Replacement: After we inspect the returned item, we will either issue a full refund or send a replacement product, depending on your preference and product availability.

In cases of defective or damaged products, the original shipping cost will be refunded as well.

5. Non-Returnable Items

Certain items are non-returnable due to health, safety, or other reasons. These may include but are not limited to:

  • Personal care products (such as cosmetics, toiletries, etc.)
  • Gift cards
  • Downloadable or digital products
  • Customized or personalized products
  • Intimate or hygiene-related items

Please check the individual product pages on prixon.xyz for any specific return restrictions or exclusions.

6. Exchanges

We do not offer direct exchanges for products. If you wish to exchange an item for a different size, color, or style, you must first return the item following our return procedure and place a new order for the replacement product.

If your exchange is due to a defective or incorrect item, we will cover the return shipping costs and issue a replacement or refund.

7. Late or Missing Refunds

If you have not received your refund within the stated time frame:

  1. Check with your bank or credit card provider as there may be delays in processing the transaction.
  2. If you’ve done this and still have not received your refund, please contact us at [customer support email] for assistance.

We aim to resolve any issues quickly and efficiently.

8. International Returns

If you are returning an item from outside the country, please ensure that the return is properly labeled as a return shipment to avoid any customs fees or delays. prixon.xyz is not responsible for any customs duties or taxes incurred on international returns.

Please note that international returns must also comply with the eligibility criteria mentioned above. Return shipping costs for international orders are the responsibility of the customer, unless the return is due to an error on our part.

9. Sale or Clearance Items

Items purchased during a sale or marked as clearance may have specific return conditions. These products may be non-returnable or subject to different terms. Please review the product details on prixon.xyz for any such limitations before purchasing.

10. Policy Changes

At prixon.xyz, we reserve the right to modify or update this Return Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this page periodically to stay informed about our return practices.

11. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact us at:

  • Address: 2401 4th Ave S, Seattle, WA 98134, Hoa Kỳ
    Phone: +12066822083
    Email: admin@prixon.xyz

Our customer support team is available to assist you Monday to Friday, from 9:00 AM to 6:00 PM.

We hope you enjoy your shopping experience with prixon.xyz! If you have any concerns, don’t hesitate to reach out to us, and we’ll be happy to assist you.